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Consultants Surveys Responsiveness

Several months ago, our company hired a consulting firm to survey how we feel about working here. It was a very expensive project, and it was a big interruption in our work. As of today, we have not heard one thing about the findings, and our manager says that he has heard nothing too. Do you have any suggestions?

Here is yet another example of a way for a company to interrupt work, generate unrest, and spend lots of money all at the same time. It is disheartening to see this caused by an employee survey, since expressing one's views in an employee survey can be quite satisfying in and of itself, and seeing actions taken as a result of such participation can be downright motivational.

If management has taken the ill-advised position that the survey findings are not going to be distributed, that is not a decision you are likely to change. You should discuss the matter further with your manager and ask if there is a way that he can discuss this with senior management. You should think about doing so as well. If your company has a human resources representative, you should also consider contacting him or her. Companies that conduct attitude surveys are generally interested in any factors that may be undermining the employees' attitudes. The irony in your situation is that one key factor that is doing so is the survey itself.

If senior management sees that the employees are truly interested in learning more about the attitude survey findings, that could actually tell them more about attitudes than any survey.

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