|It is remarkable that there are still so many topsiders who believe that management is a scream. |
When employees make mistakes, which they are inevitably going to do as they learn and grow, it is important that they be given clear, instructive, supportive, and timely feedback regarding the causes of the errors and the steps to prevent a recurrence. Nowhere in this approach do you find words like blame, reprisals, chastisement, punishment, or screaming.
The supervisor or manager should have regular contact with the employees, as this leader's role is really one of a teacher or coach, rather than a judge or critic. It is important for employees to be setting some of their own objectives and standards, identifying and correcting their errors when possible, and helping to evaluate their own performance.
In environments where employees have a grave fear of making mistakes, they tend to be less creative, less motivated, and, ironically, more likely to make errors. When it comes to screaming at employees for their mistakes, the real mistake is the screaming.