Get advice on how to deal with jerks at work Check out the book 'Jerks At Work' and other titles by Ken Lloyd Ph.D. Return to the JerksAtWork.com homepage Learn more about Ken Lloyd, Ph.D. Submit a question to Ken Lloyd, Ph.D.
 

You asked, Ken answers ...

This item is filed under these categories:
Absenteeism/Tardiness Feedback Satisfaction Insubordination Disciplining

I just completed a counseling session with one of my employees because he has been late several times, and our policy calls for a formal discussion and documentation when this occurs. When I finished the session, he got to the door and made a nasty remark under his breath. When I asked what he said, he denied saying anything. I did not write him up for that, but maybe I should have. What do you think?



In management, as well as in life, you do not want to spend too much time saying what you should have done. The fact is that the incident has passed, and you did what you thought was right at the time. The best you can do now is make this a learning experience by figuring out what you will do if this occurs again, whether by this employee or any other employee. As a future strategy, when an employee engages in this type of insubordination, it makes a good deal of sense to write-up the incident immediately. If the employee wants to deny it, that is his or her privilege, and that can be placed in the file, too.

The real issue is that you have an employee who is showing signs of dissatisfaction on the job. Tardiness is one classical hallmark of job dissatisfaction, and muttering under one's breath is not exactly a symbol of a happy employee either. Hopefully you provided this employee with a clear idea of what will happen if his tardiness continues, and he should be advised of the consequences associated with any further outbursts, whether muttered, uttered, or shouted.



Comment on this item

Your name (optional)
If you leave this blank, we'll list you as "Website visitor"


Your comments
Please keep your comments focused on the topic. Thanks!