There is something ironic about an employee satisfaction survey that causes dissatisfaction. No matter what was on the questionnaire, there's no question that the employees should be provided with feedback on the findings and on the actions that management will be taking to deal with them.
Without such feedback, all that a survey will do is cause the employees to feel that their time has been wasted, their inputs have not been heard, and management does not really care about what they have to say. This does not mean that management needs to go over every detail in the survey, since findings that are germane to one department may be meaningless in another.
However, management should be providing the employees with information on key trends and themes and on the various steps that will be taken to deal with them. It can also be quite productive to gather employee inputs to help determine the best steps to take.
The feedback process is a critical component of any successful survey, and if management conducts a survey without it, then management needs some feedback in this area.
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