Widely sought as a speaker at corporations, associations, and universities, he is also a best-selling author and a frequent television and talk-radio guest.
On this website you can enjoy a sampling of some recent advice he's given on workplace issues. Topics are listed along the left side of the page. To read Ken's advice on any item, click on the link "Read Ken's Answer."
The latest advice
One of the most popular employees in the department I manage recently left the company for another job. Iím not sure if the remaining employees are depressed because she left or if they are mad at me because she moved on, but since that date, the group has been making more mistakes, learning new processes more slowly, and experiencing more communication breakdowns. What do you think is behind this, and what should I do?
Read Ken's Answer
I was recently awarded a position at my workplace, in healthcare. It expands into a different area for me after being in my old position for nine years. To make a long story short, my trainer has been there a few years longer than me, and has been doing the job that I am to be trained in for about three years now. This person was at one time a beginner as well, yet expects me to grab a totally new concept almost immediately after explaining it. If I make an error, I'm reminded by my trainer how critical it is that all information that I input be accurate. I get that!! I know how critical this job is and I'm up to the challenge. However when I'm met with critical and condescending comments and "attitude," it is very discouraging. Just when I'm feeling like I'm doing well (I am given a bit of praise for my progress), I get shot down with a negative/critical comment or behaviour.
I don't mind being worked hard when I'm learning new things. I learn better with positive encouragement and attitudes. I relax more and my mind becomes open and more able to grab the new tasks. How do I go into my second week of training and be patient with myself and not take the impatient, negative attitude personally? I'm not one of those people who are awesome right off the bat.
Thanks for reading my message! Read Ken's Answer
Hello. I apologize in advance for the long story. I work in an animal supply store and get many questions from customers about how to care of a specific animal, and this can take close to 30 minutes in certain cases, often jumping from customer to customer to make sure everyone is taken care of. My position includes but is not limited to working the cash desk,pricing merchandise, stocking shelves, sometimes answering the phone, and all cleaning. There are a total of three women sales associates, one full time, one part-time, and one summer student. Sometimes the floor manager can help. This place gets very busy because we happen to be the only good store that is actually knowledgeable about what we are doing for a great distance.
I have received complaints from the floor manager, indirectly from my boss/the business owner, about how I am taking too long helping customers with their inquires and threatened with a writeup. I am literally being written up because I was doing my job while being away from the cash desk. WTF!? I'm sorry for language, but this is the first thing that comes to mind. Please help me figure out what to do. I don't know how to deal with bosses who conflict themselves. Read Ken's Answer
Got something to say about jerks at work? Here's what Ken's readers are saying about the jerks featured in his advice column. These are the three most recent comments. Check them out, and post your own!
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