|Since managementís pet peeve is focused on the amount of time youíre spending with customers, you should meet with your manager to clarify the responsibilities, expectations, and standards associated with your various roles. Perhaps management believes that responses to customersí questions should be answered in less than ten minutes except in extreme situations. Perhaps management wants you to spend more time at the cash desk and less time with other chores. Either way, the key next step is to meet and discuss these matters.
Unless youíve been provided with such information already, it is not particularly appropriate for management to write you up for spending too much time with customers. If you believe that such customer support is the top priority for your job, but management has some unspoken parameters regarding this function, the answer is not a write-up.
Your comments to management should be based on your interest in doing what is best for the customer and the store. Let management know that you would like more clarification regarding the priorities and expectations associated with your job, and then let them know you will do your very best to meet them. As a side note, in todayís world, being overly customer oriented is more likely to be regarded as a virtue than a vice.